CarePac Return Policy

Hassle-Free Returns & Refunds

At CarePac, your satisfaction is our priority. While we stand behind the quality of our plastic packaging products, we understand that sometimes a product may not be the right fit. If you need to return an item, we aim to make the process as simple and stress-free as possible.

What Can Be Returned

Most unopened and unused stock items may be returned within 30 days of delivery for a refund, exchange, or replacement. Items must be in original condition, with all packaging, tags, and inserts included.

Please check the product detail page for any exceptions or final-sale disclaimers before placing your order.

Note: Custom-printed or custom-sized packaging products are not eligible for return unless defective or damaged upon arrival.

Refund Eligibility

Refunds are issued once we receive your return and confirm it meets our return criteria. Refunds may take up to 30 days to process, depending on transit time and your financial institution.

To qualify for a full refund, please ensure:

We may reach out if additional information is needed to process your return.

Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or was sent in error. Please use a trackable shipping service to ensure your return is received.

How to Return

1. Package your item securely with original contents and packaging.
2. Do not combine items from multiple orders.
3. Include your order number and contact information inside the package.

Ship returns to:

CarePac
Attn: Returns Department
984 N Amelia Ave
San Dimas, CA 91773

If you have questions about your return or need assistance, please contact our Customer Service.